It's been like this since the account was prov. I have a similar issue. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. e. Use the old Web Safe page (shown on left) until Virgin Media resolve ongoing issues with the. These are both DNS content filters that adjust the behaviour of the VM default DNS. I've been trawling these god forsaken forums for an hour now, and all the people with the same problem you say "okay I'm PMing you to resolve this issue". Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. I had a number of custom settings in place and now they are gone. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. 11; 0; 0; rikthemonk. Not able to access websafe_setting page (able to go to update_profile page). Options. Switched On Families. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Browse Virgin Media Virgin Media Community. Child safe is stuck off on my account despite it looking like it's active on my settings page. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereQuickStart, set up and connections. gin. If you would like the Web Safe settings changed, let us know as this can be a work around for now. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. So whether it's technical issues, hub problems or you need support, we’ll help you with our. comIf you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. I have company laptops from a Technology Consultancy, a Media Organisation and a Bank, each has a different VPN and each works flawlessly for hours on end, often all three are connected at the same time. 9. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. 65% of young people aged 11-16 are in favour of the. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. imap. Phone. Apps and extras. We give all our customers a complete, market leading security package called Virgin Media Security,. We are able to update this setting for you manually too, we just need to confirm a few account details. Hi, I'm trying to change web safe settings via the my apps portal of the myvirgin media website account. Manage Your Account. I will send a private message - watch out for the purple envelope inviting you in. They provide the functionality via the Websafe function linked above. Manage Your Account. The message you get from the pc isthat "something has gone wrong on our side. 0. Turn your TV on and get connected. Stay safe online. com. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. The message you get from the pc isthat "something has gone wrong on our side. 2 years later this problem still persists. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. Options. The Gamer Lounge. You can change this by clicking on the toggle to switch on or off when needed. Welcome to the community and thanks for taking the time to post your issue on the forums. Go to Account settings, then Account details b. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. Email settings for addresses ending in @VirginMedia . I have 3 devices. Simply download the What are parental controls?How to turn on parental controlsHow to change parental controls At Virgin Mobile we're dedicated to looking after our customers. --. please try again and on the app it just goes to a pagew that does not load. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. 4. My child safe settings are off but are currently blocking sites regardless. The forum team are best placed to help further and issue has been. Select the correct HDMI input for your box. 168. . If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Customer since 1993. My Virgin Media App. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. Navigate to the My Apps tab and select Web Safe from the menu. Hi. Trying to edit Web Safe settings just get the message " Sorry the changes you made were not saved, please try again". Open a new account or log in to your virgin Media account using your email address and password. We give all our customers a complete, market leading security package called Virgin Media. Options. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. net [129. 168. POP3 Settings. ) and blocked and allowed websites have disappeared completely. Regards, Daniel And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Virgin Media. We give all our customers a complete, market leading security package called Virgin Media Security,. What is the website,. If you changed the computer's network settings to use any Public DNS does that re-gain access. Options. 8. If you have any further questions or concerns, they'll be able to support you further. 9. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Is F-Secure Safe free with Virgin Media? F-Secure SAFE is a multi-award winning online security solution which is free to all Virgin Media customers for the first year, and it includes: Virus protection: detects and removes viruses, malware and spyware that. Contact the site operator for further help. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. If you can't figure it out, maybe you aren't ready for unfiltered internet access just yet. - 5157648. 8. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. 2 hours ago. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Sign in to My Virgin Media to change your Web Safe. Re: Manage Websafe settings. If it’s not a technical issue you need help with then we’re here to support you on. OpenDNS provide instructions here :. try going to if Web Safe is on this site should be blocked. 123. Just sign in to My Virgin Media and change your settings. Manage Your Account. VPN operates fine for use with : Virus Safe : Enabled. 1. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. Select the Settings cog in the top right-hand corner. 8K; 276;. g. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. Access your bills, diagnose faults and manage your package. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. 0 Kudos. The settings vary with each ISP, but most offer some or all of the following options: Timer. Networking and WiFi. Go to your browser settings and click Advanced settings. No, then Web Safe is still on. Hi 20220328, Thanks for your post and welcome to the forums. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. desktop. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. Just joined. Access your Hub's configuration page - default web address: 192. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls, WiFi Calling, Social Media, all VPNs, Web Content, Sonos kit, Sky Q, TV. Community Natter. I have added the categories to block but it will not allow me to add. . Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. 4. Have you attempted to change your DNS settings as advised to see if this can correct your issue? You can check if all your needed Web Safe Settings are amende. Web safe provides ultimate protection when using the internet. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. Account - Mobile. b. Learn how you can change Web Safe settings to turn Child. When prompted, enter the settings. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Have a look in the Virgin Media online account. Select the SPAM setting you’d like to use: Reject All Spam messages. org. New here. 4. Click: Settings. 9. com 9. on 15-10-2023 05:01. You may want to start by seeing what your site report looks like using a tool like Blocked. Thanks to the Virgin TV Go app – available to Virgin TV customers at no extra cost, you can access up to 110 live TV channels on the go from your devices, including your Android, iOS, Windows 10 and PC/Mac. Click: My Apps. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. Changing network settings to use any Public DNS should re-gain full access for the device. If your site is blocked by a majority of ISPs, it may be that there is a. 1 or 192. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I checked the DNS entries for NordVPN. We'll be more than happy to assist from here!I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. View Apps > Web Safe > manage your Web Safe settings - takes. When. . It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. net, pubg. For a single one, you may be able to get an exemption. 9. In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. Could it be a different situation, i. 1. org (returns an SSL error), and ProtonVPN. on 27-07-2022 14:17. on 10-06-2023 13:58. This problem has been running for over 2 months now. please try again and on the app it just goes to a pagew that does not load. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. These are two settings – Virus Safe and Child Safe. Information on how to use Web Safe can be found here. com 9. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. . This includes BT Sport, FOX, Comedy Central and Sky One (depending on your TV package). How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Thanks for the reply @jasoncartwright on the forums. Plus all the blocked websites reset to nothing when I log in again. Chatter and natter. Options. Move message to Spam folder (default) Flag a message as Spam but deliver to Inbox. I have web safe switched off but still certain sites wont load. BTW is there a reason why you are access the old site page for Web Safe?. Reply. IPCONFIG reports DNS servers as 194. It's great having you on board with us in the Community. They have come together to produce these helpful video guides to help you to download and set-up the controls offered by your provider. IPSec Pass-Through. Email address. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Use Google translate but you won’t be able to search. on 18-10-2022 19:33. Virgin Media; My Virgin Media; Shop; Help;. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. For best protection, we recommend using Virgin Media Internet Security and Web Safe. This problem has been running for over 2 months now. SpeedSince the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. Switched On Families. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. There's no firewall settings that I can see, and one time I got to see a page saying. Learn more. Click: Web Safe. You’ll pay nothing for 3 months (with no payment details. Please enter your email. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. 2. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago virgin. . Security matters. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. --. on 20-08-2018 08:53. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Stream from Virgin Media. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. What is Child Safe? Child Safe is an additional feature to Web. Select Advanced Settings and accept the prompt; Scroll down to the Security section;. Web Safe is automatically turned on for customers joining Virgin Media after 16 May 2018. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. . Adding to the pain, the outage comes just three days after Virgin Media hit customers with a 13. Options. Best done from a wired connection. Hoping someone can help. Switched On Families. 8. Also Disable any VPN you may be running Disable router smart settings following the guide below Virgin Media With Virgin media the tool you want to disable is. These are two settings – Virus Safe and Child. For Android: Settings >> Connections >> More connection settings >> Private DNS. I have the same problem as well, I have just checked my online security controls and it's all turned off. Login to the Virgin Media online account and check the Web Safe settings. 5. Try again to see if problem persists. Networking and WiFiVirgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Hey @DavidCalla,. When I attempt to change my websafe settings, the following message comes up. 168. 1. 4. Joining in. Where you put your Hub can sometimes affect its wireless performance. When signed in to My Virgin Media go t o the old Web Safe page here: and - 5237868Stream from Virgin Media. Changing DNS on your device is the best option VM have other DNS 194. Move message to Spam folder (default) Flag a message as. 1. 8. I've switched it off and on multiple times - 5019860. Parental Controls and select the setting to “off” to disable parental controls. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. Thanks for confirming your details via private message . Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. I have my own user end protection against malicious sites so neither is desirable. 4. Virgin Media; My Virgin Media; Shop;. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. The Web Safe function was working properly for the full year that I was. Re: Can’t access web safe. To access your Virginmedia. Manage Your Account. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. 1. Go to 192. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. Virgin Media takes online safety seriously. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. g. Im having the same ballache redirecting as people have been having since 2021. There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. Virgin Media. Been trying to access my account so I can manage my Web Safe settings but when I try to access my account it tells me to complete my profile. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Re: Websafe settings won't save. web safe 0 An Unexpected Error has occurred. I will be able to assist and get this changed for you. Go to Account settings, then Account details b. Account - Mobile. VM has WebSafe enabled. 0 Kudos. com nslookup protonvpn. Stay safe online. Just bear in mind this would reset everything. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 67. The website will not allow access to the ‘manage settings’ page and you just go round in a circular loop to the paid security service option. See. Options. 1. You can find out more FAQs about Web Safe here. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. Changing network settings to use any Public DNS should re-gain full access for the device. Forum; Apps. Virgin Phone Switchover. IMAP Security. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Virgin Media's team are as ever silent on. 159. For a single one, you may be able to get an exemption. The results of queries to the Virgin Media DNS server gave the following results. Clear searchon 13-02-2023 08:44. Options. 8. Any attempt bounces me back to my account page. I regularly block YouTube for my children safety and mental health and for weeks now I have been unable to block this. These changes affect all Virgin Media email addresses ending in the. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. 222. Access your bills, diagnose faults and manage your package. desktop. For best protection, we recommend using Virgin Media Internet Security and Web Safe. 8 and/or 1. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018; EGX T&Cs in Announcements 15-09-2017;We would like to show you a description here but the site won’t allow us. The biggest problem I find is latency which fcks up my. Mark as New; Bookmark this message; Subscribe to this message. As far as bypassing Virgin Media IPTV restriction, CyberGhost VPN is as good as it gets. Activate Web Safe. Malware can also record or steal information like bank details or account logins. . I've taken a look at the threads you hav. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. Account - Mobile. The appearance of Web Safe has changed slightly in the last few days. 8. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. 100. 222 and 208. 1. All Rights ReservedI am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. have tried this page, but that also is stuck. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. tried using websafe today, blocking specific websites, those websites are still able to be accessed. Adjust the settings according to the level of protection you want. 88K views 5 years ago. Changes to our Acceptable Use Policy for Virgin Media Mail. 66. resolved IP Address is 185. Take a look at the pull-out tab on the side of the Hub 3. 0. Parental controls block websites and applications that you think are unsuitable for your child. 159. AFAIK Web Safe setting cannot be configured through Hub. There you’ll find handy info on how to manage your O2 account and bills online, check your usage, make payments, unlock your device and more. Not able to access websafe_setting page (able to go to update_profile page). If you’ve received an SMS text message or letter asking you to call 0800 052 9429 about your Virgin Media account, please know that this is a genuine correspondence from ourselves. Jim__d. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. See for more details. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. I keep getting the message seen in the attached picture. 67. 40am) that all the settings for blocked categories (e. 8. If you're still having issues changing your settings, please let us know. Tech Chatter. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Learn how you can change Web Safe settings to turn Child Safe off. Your link takes me to the internet security page, and it shows how to switch on parental control. This video is about how to use any website that has been blocked by Virgin Media. Switched On Families Swap and share practical advice with other parents cancel. Anyway, I recently moved house (August) and kept the same package. Get NordVPN - the #1 VPN for Virgin Media. A new secure password will be generated for you. At Virgin Media, we pride ourselves on our parental controls. com Address: 185. Also check the. VirginMedia. Parental controls block websites and applications that you think are unsuitable for your child. Add a new username and password.